SIT20316 Certificate II in Hospitality

COURSE DESCRIPTION

ACOBA’s SIT20316 Certificate II in Hospitality is offered online and provides basic skills and knowledge for students to work as operational staff in hospitality establishments. Students use a defined and limited range of hospitality operational skills. They are involved in mainly routine and repetitive tasks using practical skills and basic industry knowledge.

This qualification provides pathways to work in various hospitality settings such as restaurants, hotels, motels, catering operations, cafes and coffee shops.

WHAT YOU WILL LEARN

The SIT20316 Certificate II in Hospitality develops the practical and theoretical skills needed to work effectively in a hospitality environment. Learners are required to be employed in an operational hospitality environment to gain the required workplace skills and knowledge. As part of the training and assessment process, learners will be required to undertake practical demonstrations and observations within their workplace and have Third Party Reports completed by their supervisor.

This qualification covers a wide range of core hospitality topics including how to deliver outstanding customer service, hospitality service techniques, bar and beverage, responsible service of alcohol, sales, food safety, and basic industry knowledge.

Learners will complete the theory component of this qualification online with learner resources, questions and projects forming the remaining part of the training schedule.

JOB OUTCOMES

Learners undertaking this course can apply it to many potential job outcomes, including:

• bar attendant
• café attendant
• catering assistant
• food and beverage attendant
• front office assistant
• porter
• room attendant.

WORK PLACEMENT

To achieve this qualification, learners are required to source suitable work placement with the required resources, equipment and facility in accordance with the work placement checklist. Work placement needs to be organised by the student and is a requirement in order to satisfy the assessment criteria of the qualification.

Summary of work placement requirements (full breakdown with enrolment application);

• Operational hospitality environment
• Commercial kitchen
• Bar and beverage area
• Commercial coffee equipment
• Policies and procedures manual
• Food safety program
• Chemicals and cleaning products
• Personal Protective Equipment (PPE)
• Point of sale system (POS)
• Customers
• Computer

FAST ASSESSMENT TURNAROUND

ACOBA prides itself on its fast turnaround facilitating individualised study plans, allowing learners to work at their own pace. Learners always have units to work on so there is no waiting before moving on to the next unit!

NATIONALLY RECOGNISED QUALIFICATION

All of our qualifications are nationally recognised on the Australian Qualifications Framework (AQF) from Certificate III to Diploma level.
Each ACOBA trainer is Bachelor qualified with years of practical experience, both in the business industry and as educators. Our trainers are ready to provide you with the one-on-one support you need!

DEDICATED TRAINER AND AFTER HOURS SUPPORT

ACOBA provides learners with a dedicated trainer to support them through their learning journey. Trainers have extensive industry experience allowing them to not only support learners in their learning journey and give guidance when entering or advancing in the workforce. Administrative support is available after hours.