SIT30616 CERTIFICATE III IN HOSPITALITY

COURSE DESCRIPTION

ACOBA’s SIT30616 Certificate III in Hospitality is offered online and reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.

This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming.

WHAT YOU WILL LEARN

The SIT30616 Certificate III in Hospitality develops the practical and theoretical skills needed to work effectively as a hospitality professional. Learners are required to be employed in an operational hospitality environment to gain the required workplace skills and knowledge. As part of the training and assessment process, learners will be required to undertake practical demonstrations and observations within their workplace and have Third Party Reports completed by their supervisor.

This qualification covers a wide range of core hospitality topics including how to deliver outstanding customer service, how to coach others in job skills, hospitality service techniques, coffee and bar service, responsible service of alcohol, workplace safety and hygiene, and boost your cultural awareness.

Learners will complete the theory component of this qualification online with learner resources, questions and projects forming the remaining part of the training schedule.

JOB OUTCOMES

Learners undertaking this course can apply it to many potential job outcomes, including:

• espresso coffee machine operator
• food and beverage attendant
• front desk receptionist
• front office assistant
• function attendant
• function host
• gaming attendant
• guest service agent
• housekeeper
• restaurant host
• senior bar attendant
• waiter.

WORK PLACEMENT

To achieve this qualification, learners are required to source suitable work placement with the required resources, equipment and facility in accordance with the work placement checklist. Work placement needs to be organised by the student and is a requirement in order to satisfy the assessment criteria of the qualification.

Summary of work placement requirements (full breakdown with enrolment application);

• Operational hospitality environment
• Commercial kitchen
• Bar and beverage area
• Commercial range of spirits, wine, beer, liqueurs
• Commercial coffee equipment
• Policies and procedures manual
• Food safety program
• Chemicals and cleaning products
• Personal Protective Equipment (PPE)
• Point of sale system (POS), EFTPOS facilities
• Customers
• Computer

FAST ASSESSMENT TURNAROUND

ACOBA prides itself on its fast turnaround. Learners always have units to work on so there is no waiting before moving on to the next unit!

NATIONALLY RECOGNISED QUALIFICATION

All of our qualifications are nationally recognised on the Australian Qualifications Framework (AQF) from Certificate III to Diploma level.
Each ACOBA trainer is Bachelor qualified with years of practical experience, both in the business industry and as educators. Our trainers are ready to provide you with the one-on-one support you need!

DEDICATED TRAINER AND AFTER HOURS SUPPORT

ACOBA provides learners with a dedicated trainer to support them through their learning journey. Trainers have extensive industry experience allowing them to not only support learners in their learning journey and give guidance when entering or advancing in the workforce. Administrative support is available after hours.